How to Fix Ghost Recon Phantoms Crashes, Black Screen, Error 80030067 and 800a00003, Lagging, Poor FPS

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If you’ve been following the game for awhile now, you know that the Steam release of Ghost Recon Phantoms in April marked the change of the game’s title from Ghost Recon: Online to what it is today. If you were one of five million players around during the beta of the original Ghost Recon: Online, chances are you gave a lot of feedback, reported crashes, and complained about all of the things that game producer, Corey Facteau, has aimed to prevent in the release of Ghost Recon Phantoms.

While the game has undergone a major narrative and graphics overhaul as well as a plethora of polishing, there are still known issues players will likely run into during their course of gameplay. To help ease your frustration and keep you engaged in competitive game play, we’ve compiled a list of common problems you may run into:

How to Fix Ghost Recon Phantoms Crashes, Black Screen, Error 80030067 and 800a00003, Lagging, Poor FPS

#1 Downloading Ghost Recon Phantoms Alerts My Anti-virus Software

Rest assured, your anti-virus software is likely just detecting PunkBuster, the anti-cheat service of choice for Ubisoft. You can safely move forward with the download and usage of Ghost Recon Phantoms if you run into this issue by allowing your anti-virus software to download any necessary software associated with the game.

#2 When Loading the Ghost Recon Phantoms, a Plain Black Screen Appears (or a Black Screen that Says “Mode Not Supported”)

This can happen when the game is running a screen resolution that your monitor does not support. To fix this issue, complete the following instructions:

  1. Navigate to the path where you downloaded the game. Open the folder PDC-Live
  2. Open the GraphicSettings.ini file and change the following values:
    • Displaywidth = 1280
    • Displayheight = 800
    • Windowed = 1
  3. This will cause the game to start in Windowed mode, where you can change the video quality to match your preference.

#3 Can’t Play Ghost Recon Phantoms, Getting Error 80030067

This is the error you will get if you’ve violated the game’s ToS. If you see this error, you’ve been suspended for bad behavior during game play. If you think you’re undeserving of this suspension, or to learn more about the details, you can directly contact the Ubisoft support staff.

#4 Experiencing Lag Issues with Ghost Recon Phantoms

Ubisoft discloses that lag is commonly caused by the following issues:

  • Players teleporting on the map
  • Invincible players
  • Delays in statistics
  • Being shot under cover behind a wall

Ubisoft requests you contact them directly with information around your player name, time and date of the occurrence, and details around your internet connection so they can investigate lag issues.

#5 Failure to Connect with the Online Config Service: Error 800a00003

You may encounter this issue if you have not configured your firewall or anti-virus software to allow communication from the game. First check your settings to be sure you have enabled communication. If you still encounter issues, you may need to edit your Hosts file to eliminate any entries that other software or services have added as modifications to the file.

#6 Receiving Error Message Behind Game Logo

If this error appears, your DirectX library may be outdated or incomplete. To fix this error, simply download and install DirectX End User Run-time here:

#7 Changing the Region of your Server

To change the server for any reason, you will need to download a separate game launcher for each server from Ubisoft’s Ghost Recon Phantoms download website. Do note that you will have to start from scratch with your player data.

#8 Exception Detected by Bloomberg

Unfortunately, if you’re seeing this error, your game has crashed and you already know it. This is the message you will receive if you encounter an error that Ubisoft hasn’t found an answer for yet. The best you can do in this scenario is make sure you click “Send” on the error pop-up to ensure the Ubisoft team gets a full report of the error you encountered, with the hope that they can fix the underlying problem in a future patch.

#9 Game Launch and Performance is Consistently Flawed or Non-functional

Make sure your system meets the minimum requirements suggested by Ubisoft as detailed here:

  • Operating System: Windows XP (with Service Pack 3) / Windows Vista (with Service Pack 2) / Windows 7 (with Service pack 1), both 32 bit & 64 bit versions
  • Processor: Intel Pentium D 2.66 Ghz or AMD Athlon64 X2 3600+
  • Memory: 2 GB Windows XP / 3 GB Windows Vista or Windows 7
  • DirectX: DirectX 9.0c
  • Graphic card: 256 MB DirectX-compliant, Shader Model 3.0-enabled video card
  • Sound card: DirectX 9.0c – compliant sound card
  • HDD: 6 GB of free disk space
  • Peripherals: Keyboard, mouse
  • Internet speed: 512kbps or higher (upstream and downstream)
  • Internet browser: Internet Explorer 9 (Windows Vista/Windows 7)
  • Internet Explorer 8 (Windows XP)
  • Framework: Microsoft .NET Framework 3.5 SP1

We hope to have helped you with your Ghost Recon Phantoms Crashes, Errors, and other Issues. If you still experience game-breaking bugs or have any questions, please feel free to post in the comments section below so the community can help.

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  • Doran

    When start the game it says 3 then it closed why ?
    please someone help

    • pat

      any progress?

  • pot

    crash mid game.. recon class.. help!!

    • Zack

      I have the same problem, it happens when im peeking out of cover and zooming in at the same time

  • player

    Perché quasi in ogni match ad un certo punto mentre sto giocando senza nessun problema ne di lag ne di altro il gioco al’ improvviso si chiude senza nessuna spiegazione

    • player

      Because almost every game at some point while I’m playing without any problem it will lag the other game ‘suddenly closes without explanation

  • player

    sorry for the English


    When i open the game , the black screen apears and crashes